Refund Policy

Thank you for choosing Gen Gama for your online learning experience. We strive to provide the best learning services and products. However, we understand that there may be instances where you need to request a refund. Please review our refund policy below:

1. Refund Eligibility

  • If there is an error in the services provided, we may refund the Entry Fee after investigation by Gen Gama.
  • Refund requests must be submitted within 7 days of the complaint.

2. Eligible Circumstances for Refunds

  • Technical Issues: If you encounter technical issues preventing access to our services, we will assess and issue a refund if necessary.
  • Ensure you read the rules of each course and contest before participating.
  • If we cancel your participation in a course or contest, we will return your Entry Fee, which you can redeem in other contests or courses.

3. Ineligible Circumstances for Refunds

  • Change of Mind: Refunds will not be provided for purchases made due to a change of mind.
  • Violation of Terms: Refund requests linked to violations of our Terms of Service may be denied.

4. Refund Process

  • To initiate a refund, contact our support team at support@gengama.com with your transaction ID and reason.
  • Our team will review your request and respond within 7 business days with further instructions.

5. Refund Methods

  • if refund approved then within 7-10 days the amount will be credited to the original payment method.
  • In some cases, store credit may be offered as an alternative.

6. Changes to Refund Policy

  • Gen Gama reserves the right to modify this policy at any time.
  • Changes will be effective immediately upon posting on our website.

By using Gen Gama's services, you agree to this refund policy. For any queries, reach out to our support team.

Thank you for choosing Gen Gama! We appreciate your support and look forward to providing an exceptional learning experience.

Sincerely,
Gen Gama
A brand of ARTIFY MINDS LAB PVT LTD