Refund Policy

Transparent and fair refund process for our valued learners at GEN Gama

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Thank you for choosing GEN Gama for your online learning journey. We are committed to providing exceptional educational experiences. This refund policy outlines the circumstances under which refunds may be granted.

Refund Eligibility

  • Refunds may be considered if there is a verifiable error in our services, following a thorough investigation by our team.
  • All refund requests must be submitted within 7 days of the reported issue.
  • Refund eligibility is determined on a case-by-case basis at the discretion of GEN Gama.

When You May Be Eligible for a Refund

  • Technical Issues: Persistent technical problems that prevent access to purchased content or services. Verified Required
  • Service Cancellation: If GEN Gama cancels your participation in a course or contest, your entry fee will be returned as platform credit.
  • Content Errors: Significant errors in course materials that impact learning outcomes.
Important: Please review all course details, requirements, and contest rules before making any purchases or entries.

When Refunds Are Not Available

  • Change of Mind: Refunds are not provided for purchases made due to a change of mind or personal preference.
  • Terms Violation: Requests associated with violations of our Terms of Service will not be considered.
  • Partial Completion: If you have accessed a significant portion of course content.
  • Expired Timeframe: Requests submitted after the 7-day eligibility window.

How to Request a Refund

Step 1: Contact Support

Email our support team at support@gengama.com with your transaction details and a clear explanation of your request.

Step 2: Investigation

Our team will review your request and may request additional information. This process typically takes 3-5 business days.

Step 3: Decision & Processing

You will receive a response within 7 business days. If approved, refunds are processed within 7-10 business days.

Refund Methods

  • Original Payment Method: Approved refunds are typically credited back to your original payment method.
  • Platform Credit: In some cases, we may offer GEN Gama platform credit as an alternative to cash refunds.
  • Processing Time: Please allow 7-10 business days for the refund to reflect in your account after approval.

Policy Updates

GEN Gama reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Last Updated: November 05, 2025

Need Help With a Refund Request?

Our support team is here to assist you with any questions or concerns regarding our refund policy.

Email: support@gengama.com | Response Time: Within 24 hours

Thank you for being a valued member of the GEN Gama community!

We appreciate your trust in our platform and are committed to providing you with an exceptional learning experience.

GEN Gama
A brand of ARTIFY MINDS LAB PVT LTD